Reputation Management Tools: Do They Work and Which Are Best?

There’s no doubt that online reputation management is important. In today’s digital world, your online presence can make or break your business. Reputation management tools put control into your hands.

Think about it — The last time you looked up a new product or service, did you turn away from the ones that didn’t have the best online presence? That’s why reputation management is so important, so people don’t start turning away from your business and what you have to offer.

But with so many different tools out there, it can be hard to know which ones are actually effective. Do they really work? And if so, which ones are the best?

In this article, we’ll take a look at reputation management tools and answer all of your questions.

What Exactly Does Reputation Management Entail? 

In business, your reputation is everything. It’s the collective opinion of past and current customers, employees, partners, and investors about your company. A strong reputation can be a major competitive advantage. Conversely, a bad reputation can be difficult—and expensive—to fix.

That’s where reputation management comes in.

It’s is the process of tracking, monitoring, and responding to your company’s online reviews and ratings. The goal is to maintain or improve your company’s reputation and standing in the eyes of the public.

What Are the Benefits of Reputation Management?

Here are a few of the most important benefits:

Improved brand visibility

Online reviews and ratings are one of the first places potential customers look when researching a business. A good reputation strategy can help improve your online visibility and give your business an edge over the competition.

Increased customer trust and loyalty

Happy customers are more likely to recommend your business to others and come back for repeat business. A strong reputation can help build customer trust and loyalty.

Enhanced customer acquisition and retention

In today’s competitive landscape, businesses need to do everything they can to attract and retain customers. An effective strategy can help with both of these objectives.

Greater employee engagement and retention

A positive company reputation can also help with employee engagement and retention. Employees are more likely to be proud of and stay with a company that has a good reputation.

Reduced marketing and advertising costs

A strong reputation can save you money on marketing and advertising. When customers trust your brand, they’re more likely to do business with you without needing a lot of convincing.

Improved crisis management

Crises can happen at any time, and it’s important to have a plan in place for how to handle them.

How Reputation Tools Can Be a Game Changer For Your Business Listings

An effective reputation strategy can help improve your online visibility, build customer trust and loyalty, and even save you money on marketing and advertising. It also boosts your business listings in the SERPs and earns you more trust in your niche.

35 Top Online Reputation Management Tools for 2022

Here are our picks for the top tools for the job.

1. Google Alerts

Google Alerts is a free and easy-to-use tool that lets you track your company’s name and other keywords online. You can receive regular email updates on any new results that match your keywords.

2. Social Mention

Social Mention is a free social media monitoring tool that lets you track any company or keyword on over 100 social media sites. It also provides real-time results and analytics.

3. Hootsuite

Hootsuite is a popular social media management tool that lets you track all your social media channels in one place. It also provides detailed analytics on each channel.

4. Sprout Social

Sprout Social is another popular social media management tool that offers a wide range of features, including monitoring, reporting, and team collaboration tools.

5. Brand24

Brand24 is a social media monitoring tool that lets you track your brand and competitor brands on social media. It also provides real-time results and analytics.

6. Meltwater

Meltwater is a media monitoring tool that lets you track any company or keyword in over 100,000 news sources. It also offers detailed analytics and reporting.

7. SEOToolSet

SEOToolSet is useful for SERM. It is a suite of SEO tools that includes a tool for managing your reputation as well. It lets you track your company’s name and other keywords in search engines, social media, and other online venues.

8. Moz

Moz is an all-in-one SEO tool that includes a tools to track your rep. It lets you track your company’s name and other keywords in search engines, social media, and other online venues.

9. Raven Tools

Raven Tools is a suite of SEO and marketing tools. It lets you track your company’s name and other keywords in search engines, social media, and other online venues.

10. Yext

Yext lets you track your company’s name and other keywords across the web. It also offers detailed analytics and reporting.

11. BuzzSumo

BuzzSumo is a social media monitoring tool that lets you track any company or keyword on social media. It also provides real-time results and analytics.

12. Mention

Mention is a free social media monitoring tool that lets you track any company or keyword on over 100 social media sites. It also provides real-time results and analytics.

13. Trackur

Trackur lets you track your company’s name and other keywords across the web. It also offers detailed analytics and reporting.

14. Reputation.com

Reputation.com is a comprehensive solution that helps businesses track and improve their reputations. It offers a wide range of features, including social monitoring, reporting, and team collaboration tools.

15. BrandWatch

BrandWatch is a social media monitoring tool that lets you track your brand and competitor brands on social media platforms. It also provides real-time results and analytics.

16. iMonitor

iMonitor helps businesses track their reputations across the web. It offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

17. Reputation Rhino

Reputation Rhino is a management firm that provides a wide range of services, including social media monitoring, reporting, and team collaboration tools.

18. Igniyte

Igniyte is a company that helps businesses track and improve their reputations. It offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

19. Status Labs

]Status Labs is a management firm that provides a wide range of services, including social media monitoring, reporting, and team collaboration tools.

20. Profile Defenders

Profile Defenders is a company that helps businesses track and improve their reputations. It offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

21. Falcon.io

Falcon.io is an all-in-one marketing platform. It lets you track your company’s name and other keywords in search engines, social media, and other online venues.

22. Digimind

Digimind is a social media monitoring tool that lets you track your brand and competitor brands on social media. It also provides real-time results and analytics.

23. Keyhole

Keyhole is a social media monitoring tool that lets you track any company or keyword on social media. It also provides real-time results and analytics.

24. Brand Mentions

Brand Mentions is a social media monitoring tool that lets you track your brand and competitor brands on social media. It also provides real-time results and analytics.

25. YouScan

YouScan is a social media monitoring tool that lets you track any company or keyword on social media. It also provides real-time results and analytics.

26. Your Web Browser

Your web browser is a social media monitoring tool that lets you track any company or keyword on social media. It also provides real-time results and analytics.

27. Similar Web

Similar Web is a web analytics tool that lets you track any website or app. It provides detailed insights into website traffic, user engagement, and marketing effectiveness.

28. The Brand Grader

The Brand Grader is a web analytics tool that lets you track your brand’s online presence. It provides insights into website traffic, social media engagement, and online buzz.

29. Review Push

Review Push is a tool that helps businesses track and improve their online reviews. It offers a wide range of features, including review tracking, reporting, and team collaboration tools.

30. Reputology

Reputology is a tool that helps businesses track and improve their online reputations. It offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

31. Gather Up

Gather Up helps businesses track and improve their online reputations. It offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

32. Brand Yourself

Brand Yourself offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

33. Go Fish Digital

Go Fish Digital is another tool that offers a wide range of features, including social media monitoring, reporting, and team collaboration tools.

34. The Moz Bar

The Moz Bar is a web browser extension that lets you track your brand’s online presence. It provides insights into website traffic, social media engagement, and online buzz.

35. Get Five Stars

Get Five Stars also offers a wide range of features, including review tracking, reporting, and team collaboration tools.

What is the Learning Curve of These Tools?

The learning curve of these management tools depends on the tool you choose. Some tools, such as Google Alerts, are very simple to use and require no setup. Other tools, such as BrandMentions, require a bit more setup but are still relatively easy to use.

The most complex tools, such as Reputology, can be a bit difficult to use for beginners. However, most tools offer online tutorials or support forums that can help you get started.

So, which tool is best for you? That depends on your needs and budget. If you need a simple tool that is easy to use, then Google Alerts or BrandMentions are good choices. If you need a more powerful tool with more features, then Reputology or Get Five Stars are good choices.

No matter which tool you choose, the important thing is to start monitoring your online reputation today.

How Much Do Tools Like These Cost?

The pricing of the different tools varies depends on the tool you choose. Some tools, such as Google Alerts and BrandMentions, are free to use.

Other tools, such as Reputology and Get Five Stars, offer free plans but also have paid plans with more features.

How Often Should You Use the Tools Like These?

How often you use a tool depends on your needs and the tool you choose.

Some tools, such as Google Alerts, can be used daily to track your brand’s online presence. Other tools, such as Reputology, can be used weekly or monthly to track your online reputation.

It is important to remember that online reputation can change rapidly, so it is important to check your reputation regularly.

Do Reputation Management Tools Work?

The answer to this question depends on the tool you choose. Some tools, such as Google Alerts, are very simple and work well for basic tracking needs. Other tools, such as Reputology, offer more features and work well for more complex management needs.

In general, they can be very helpful in managing your online reputation. However, it is important to remember that no tool can guarantee perfect results.

9 Reasons to Incorporate the Tool(s) Into Your Marketing Strategy

There are many reasons to incorporate a management tool into your marketing strategy. Some of the benefits include:

1. Improved visibility online
2. Increased website traffic
3. Enhanced social media engagement
4. Improved customer satisfaction
5. Increased brand awareness 
6. Improved search engine rankings 
7. Reduced online defamation 
8. Better customer service 
9. Improved brand reputation

What are the Components of Reputation Management?

The components of an online reputation management software vary depending on the tool you choose. However, most tools include some or all of the following features:

1. Review monitoring: This feature allows you to track and monitor online reviews of your business. This can include industry-specific review sites, Google reviews (and helping you remove fake reviews), and other types of review monitoring.
2. Reporting and analytics: This feature allows you to generate reports on your online reputation.
3. Team management
4. Brand monitoring: This feature allows you to track your brand and competitor brands and monitor social media platforms and major review sites. It also provides real-time results and analytics.
5. Sentiment analysis: This feature allows you to track the overall sentiment of online mentions of your brand.
6. Crisis management: This feature allows you to create a plan for handling negative online mentions of your brand.
7. Reputation scoring: This feature assigns a score to your online reputation, which can help you track and improve it over time.
8. Email alerts: This feature allows you to receive email alerts when there are new online mentions of your brand.
9. Customizable settings: This feature allows you to customize the tool to suit your specific needs.

How Can I Monitor My Reputation Online?

There are many ways to monitor your online reputation. One way is to use a tool such as Google Alerts or Reputology.

These tools allow you to track online mentions of your brand and generate reports. You can also use social media monitoring tools to track your brand on social media.

Another way to monitor your reputation is to manually search for your brand name on a regular basis. This allows you to see what people are saying about your brand online and take action if necessary.

What Are The Risks of Not Having a Reputation Management Strategy?

There are many risks associated with not having a reputation management strategy. These risks include:

1. Poor visibility online
2. Low website traffic
3. Lower Engagement
4. Dissatisfaction
5. Increased negative reviews
6. Decreased search engine rankings
7. Defamation
8. Reduced website traffic
9. Poor customer service 
10. Damaged reputation

What are the KPIs for Online Reputation Management?

There are many KPIs for reputation management. Some of the most important KPIs include:

1. Overall sentiment
2. Volume of online mentions
3. Quality of online mentions
4. Top sites where mentions occur
5. Types of media where mentions occur
6. Location of online mentions
7. Sentiment of online mentions
8. Engagement with online mentions
9. Actions taken in response to online mentions
10. Changes in KPIs over time

What is the Best Way to Handle Negative Online Reviews?

The best way to handle negative online reviews is to respond to them in a timely and professional manner. This shows that you are taking the customer’s feedback seriously and are working to improve your business. It is also important to create a positive online presence for your brand, which can help drown out the negative reviews.

What is the Difference Between Online Reputation Management and Reputation Monitoring?

Online reputation management is the process of tracking and managing your online presence, including reviews, social media, and brand mentions. Reputation monitoring is the process of tracking online mentions of your brand. It is important to use both reputation management and reputation monitoring to get a complete picture.

What is the Difference Between Reputation Management and Crisis Management?

Crisis management is the process of responding to a negative event that has already occurred, such as a natural disaster or data breach. Online reputation management is the process of tracking and managing your online presence, including reviews, social media, and brand mentions.

It is important to use both online reputation management and crisis management to protect your company’s reputation.

How to Restore Reputation After a Crisis

A crisis can damage a company’s reputation significantly. If you have been affected by a crisis, there are several things you can do to restore your reputation:

• Respond to the crisis in a timely and professional manner.
• Apologize for the crisis and take responsibility for it.
• Address the concerns of customers and stakeholders.
• Take action to prevent the crisis from happening again.
• Promote your company’s strengths and positive attributes.
• Build relationships with key people and organizations.
• Monitor your online reputation closely.
• Take action if necessary.
• Celebrate your successes along the way.
• Maintain a positive attitude.

What if You Don’t Have Time as a Business Owner?

You can have all of these tools but not be able to use them to their fullest extent, or maybe you just don’t have any time at all. In this case, you can hire a reputation management company to help you. They can take care of all the aspects related to growing your reputation online.

How Can a Reputation Management Company Help?

A reputation management company can help you by:

• Tracking your online presence and managing your reputation.
• Responding to reviews and addressing customer concerns.
• Developing a positive online presence for your brand.
• Monitoring online mentions of your brand and taking action if necessary.
• Providing expert advice and support.
• Helping you to restore your reputation after a crisis.
• Providing a wide range of services to help you manage your reputation.
• Offering a cost-effective solution.

What is the Cost of Reputation Management?

The cost of reputation management will vary depending on the size and complexity of your business, the reputation management company you choose, and the services you require. Typically, the cost will be a monthly fee plus a one-time setup fee.

What is the Process of Reputation Management?

The process of reputation management typically includes the following steps:

1. Assessment: The first step is to assess your current online reputation and identify the areas that need work.
2. Strategy: The next step is to develop a strategy based on your needs and objectives.
3. Implementation: The third step is to implement the strategy, which may include online marketing, public relations, and social media.
4. Evaluation: The fourth step is to evaluate the results of the campaign and make changes as needed.

Wrapping It Up

Reputation management is a critical part of any business. It can help you to build a positive online presence, monitor your brand, and take action if necessary. There are many tools available to help you with reputation management, but it is important to choose the right ones for your business.

A reputable company can offer a wide range of services to help you manage your reputation effectively. The cost of reputation management will vary depending on the size and complexity of your business, but it is typically a monthly fee plus a one-time setup fee.

The process of reputation management includes assessment, strategy, implementation, and evaluation. It is important to monitor your online reputation regularly and take action if necessary. By using the right tools and strategies, you can protect and grow your company’s reputation.