How to RESPOND to a Bad Yelp Review
- Be fast. Make it a point to respond within 24-72 hours of the posting.
- Be personable. Addressing the reviewer by name shows you’re taking their situation seriously.
- Be positive. Avoid name-calling and work to find common ground.
- Be apologetic. Even if it’s not your fault, an apology can help cool tempers and avoid escalation.
- Be proactive. Build your response around finding a solution to the reviewer’s issue as quickly as possible.
Learn what it takes to get rid of bad Yelp reviews and build a brand customers can trust
No matter who posts it, a scathing Yelp review can do untold damage to your small business, smearing your reputation and draining your revenue each day it remains on the web.
A recent survey found that nearly 60% of online consumers now go to Yelp when conducting research on local businesses. 94% who find a bad review on that site will likely avoid your business altogether.
And without the help of a strong Yelp review removal service, that negative comment will continue to create a serious problem for your credibility, integrity and your bottom line.
So, what’s the remedy for a bad Yelp review, and where do you start?
Here’s some info on how to remove bad Yelp reviews, develop a better Yelp review strategy and retake control over your online review presence.
Can you delete a Yelp review?
Deleting a review on Yelp is nearly impossible, even if that review is considered extreme, misleading or an outright falsehood. While Yelp does allow business owners to flag reviews that don’t meet their content guidelines, they do not research reviews to determine how truthful they are and won’t mediate comments where facts are in dispute.
It’s important to note that while somewhat rare, reviews reported as questionable or fake may be removed if Yelp moderators can verify the claim.
Unfortunately, there are many misconceptions about removing online reviews, deleting Yelp reviews for good and paying Yelp to erase bad reviews from their site. Most of this info is wrong. Yelp is protected by the First Amendment and the Communications Decency Act, meaning they have very little incentive to remove bad customer reviews.
Additionally, Yelp has won several large lawsuits relating to online review removal, proving they’re protected by current laws. And, Yelp does not remove reviews for its advertisers, so buying ad space on their site won’t open the door to monitor or delete Yelp reviews hurting your business.
So, how do I remove Yelp reviews?
There are two ways you can remove bad Yelp reviews affecting your business:
1) Identify reviews in violation of Yelp’s content guidelines and report them to Yelp directly.
2) Push negative reviews off Google’s first page and build a more positive review presence online.
If you try the first option, you must first flag the review in question.
How do I flag a Yelp review?
To flag a Yelp review you believe violates Yelp’s guidelines, you must start by claiming your Yelp business page. Once you’ve shown you’re the rightful owner of your page:
- Go to the Reviews section of your business account and locate the review.
- Locate the More Options tab and click Report Review.
- Provide a concise description of why you feel the review violates Yelp Review Guidelines.
How does a review violate Yelp’s content guidelines?
Yelp’s Content and Review Guidelines lay out the specific reasons Yelp will consider removing a review. Reviews are in violation of these guidelines and subject to removal if:
- They include any form of threat, harassment, hate speech, lewdness or other display of bigotry.
- They present a verifiable conflict of interest, such as those written by the business owners themselves, friends, relatives, competitors and so on.
- They aren’t relevant to the consumer experience, including reviews on political ideology, employment practices, etc.
- They feature private information posted without the individual’s permission.
- They’re designed to extort money from the business in some way.
Once Yelp receives your removal request, it can take anywhere between 3 to 5 business days for Yelp moderators to make a decision.
For better or worse, most reviews don’t meet Yelp’s definition of inappropriate content and won’t be removed from the site. This generally leaves the second option—pushing bad reviews out of Google search—as the most effective way to get a bad Yelp review removed from the internet.
After you’ve submitted your complaint, write out a brief but measured response to the bad review. This shows potential customers you’re making an honest effort to contact the reviewer and resolve the situation.
How do I get a Yelp review removed?
Because outright removal is so difficult, the best way to get rid of bad Yelp reviews is through a focused brand reputation and review management strategy. Customized Yelp review removal and ORM services that include suppressing negative content, creating positive brand assets and enhancing your review presence can help remove and repair the impact of negative Yelp reviews on your business.
A complete, step-by-step online reputation and review management strategy includes:
Step 1. Collecting all reviews making up your online presence.
Step 2. Identifying damaging reviews and how to remove your negative Yelp business reviews from the web.
Step 3. Developing positive brand materials for populating search pages and creating a better brand image.
Step 4. Employing a more review response strategy and encouraging more positive Yelp reviews from customers.
Step 5. Active, 24-7 monitoring of your web presence, allowing you to respond to and remove bad Yelp reviews fast.
A solid ORM and Yelp review removal solution can do wonders for any business looking to mitigate and remove a bad review on Yelp. But it’s important to understand that good review management isn’t done overnight. A strong commitment of time, resources and knowhow is needed to remove Yelp reviews effectively and ensure their impact is eliminated for good.
How much does it cost to remove a Yelp review?
The cost of using a Yelp review removal service to remove a bad Yelp review is based on a number of factors, including
- How your Yelp reviews rank in search
- How many negative reviews your business has
- How long each bad Yelp review has been online
- Your brand’s overall web and review presence
- How long it takes to remove negative reviews from search
Because Yelp reviews tend to get top billing in searches of your business, first-page removal can sometimes take anywhere between 1-3 months, if not longer. An extended review suppression campaign may often include comprehensive ORM to supercharge removal efforts and reinforce a more positive search presence.
There are numerous options available for managing and removing Yelp reviews from the web, each with its own unique cost and capability. But when searching for a review management product that work best for your business, it’s important to find the solution that fits your unique brand presence and coverage needs.
Comprehensive Yelp review removal services not only show you how to get a Yelp review removed effectively, but also how to repair the harm other review platforms are causing your brand reputation.
Yelp Review FAQs
A: Current laws and court decisions tend to favor Yelp, making legal action not only costly, but a largely ineffective method for removing Yelp reviews.
A: Unfortunately, Yelp does not require proof of purchase to leave a review, which allows anyone at any time to review your business.
A: The length of your Yelp review removal service depends on your business, your reviews and what is needed to get optimal results. Review management can take anywhere between one month and two years, depending on your unique situation.
A: There are many reasons a positive review isn’t making the cut. While Yelp’s review software is designed to flag reviews generally considered to be spammy or fake, a positive business review may also be flagged due to an incomplete reviewer profile, the reviewer’s posting history, reviewer location, and so on.
A: Absolutely! We offer protection programs and highly recommend them. Our advanced review management software allows you to easily control and monitor what is being said about your business as soon as it goes live.
Can you remove your business from Yelp?
No. While Yelp allows you to close your business account and unclaim your business profile, there is no option for removing your company page altogether. Because Yelp considers business listings and information a matter of public record, all mentions of your company that don’t violate Yelp’s content policies remain on the site indefinitely.
The same goes for permanently closed businesses, though a closed business page will eventually fade out of the site’s search results.
How do I delete my Yelp business account?
To delete your Yelp business account:
- Go to the business account closure page.
- Type in your business’ name and city in the appropriate fields.
- Click Search and scroll through the results to find your page.
- Click the red button marked Select this Business.
- Complete the request form and enter your email address.
- Submit and check your email for confirmation.
Keep in mind that once you unclaim your account, you’ll be unable to respond or request to remove business reviews from Yelp. It’s because of this that we highly recommend not relinquishing control of your profile. Review response can be an invaluable tool for managing your web presence and reviews across all platforms.
Need help removing a bad Yelp review? Try our Yelp review removal service
At Internet Reputation™, we focus on providing you the tools and technology to remove harmful Yelp reviews and get your brand reputation back on track.
Our comprehensive, proven Yelp review removal service ensures you can get that Yelp review removed from search results fast—and put your business back in control of your online presence.
To learn more, call our Yelp removal team today at 888-612-8705.